Program Manager II MC

Company: Volunteers of America Los Angeles
Location: Los Angeles
Posted on: February 17, 2026

Job Description:

Job Description Job Description About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. JOB SUMMARY AND PURPOSE The Program Manger II supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets. DUTIES AND RESPONSIBILITIES PROGRAM DEVELOPMENT: Develop and manage program budget, program development, performance goals, and service delivery at the SUD residential treatment program in accordance with stated grant requirements Develop program policies, procedures, plans, and associated communications needed to operate the shelter Proactively manage the shelter, identify potential crises, and devise contingency plans Develop best practices and tools for management of the shelter SUPERVISION OF PROGAM – Achieve grant objectives by: Supervising the facility operations Coordinate day-to-day operations of SUD staff, overseeing intake, creation of service plans for clients Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format TRAINING: Train, coach, and manage the services team on program requirements, tools, and methods to meet those requirements Effectively communicate project expectation to team members and management in a timely and clear fashion Plan, conduct and record required in-service training Delegate tasks and responsibilities to appropriate personnel COORDINATE MULTIPLE PROGRAMS ON LOCATION: Manage multiple teams of staff engaged in various programs Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided Ensure program(s) interim and final goals and requirements are achieved Evaluate program effectiveness; make proposals to senior management BUDGETING: Prepare monthly budget reports and proposals Estimate and allocate resources that participants may need in order to achieve project goals Create and analyze budget, reports, and program goals COMMUNICATIONS AND COLLABORATION Keep Director informed of progress towards achieving Grant goals; Communicate with funder on an ongoing basis Collaborate with community partners for services and housing opportunities to program participants Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities Plan and participate in community outreach efforts to gain and maintain community support for shelter ESSENTIAL DUTIES: Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight PROGRAM AND BUDGET DEVELOPMENT: • Develop program policies, procedure plans, and associated communications documents • Proactively manage changes in project scope, identify potential crises, and devise contingency plans • Develop best practices and tools for project execution and management WORKFORCE MANAGEMENT: Train, coach, and manage DV Services team on program requirements, tools, and methods to meet those requirements. MULTIPLE SERVICE MODES: Manage multiple teams of staff performing service functions. BUDGETING RESOURCES: FUNDER FOCUS: Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis. COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services. COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities. PLANNING AND ORGANIZATION: Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources. CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of Angel Step Too/SCADP Community Outreach. Coaches and mentors junior staff. Other duties as required and is subject to change at any time. MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications EDUCATION: Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years). AOD Level I Certification - Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP, CADTP or CADEE) (315 hours coursework 2040-3000 hours supervised on the job training). EXPERIENCE: 5 years of experience in Social Services Program Management, Coordination or Supervision Minimum of 3 years of direct experience in Staff Management Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs Budget Management / Oversight Experience Experience managing programs with over 10 staff, serving clients with multiple modalities PREFERRED QUALIFICATIONS: Master of Social Work or discipline related to Program services History of working with multiple community partners, existing relationships a major plus. Experience connecting clients to community and government resources. Experience serving the target community (victims of Domestic Violence) Bilingual in English and Spanish. Well informed of organizational priorities and procedures. Knowledge about community resources Knowledge of Housing First Model and Harm Reduction Model Experience with HMIS and other relevant databases used by partner service providers Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Keywords: Volunteers of America Los Angeles, Whittier , Program Manager II MC, Social Services , Los Angeles, California