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Customer Service Representative w/ Lab experience

Company: Ultimate
Location: Whittier
Posted on: March 14, 2020

Job Description:

Job Title: Customer Service Representative -?Santa Fe Springs, CA
Full-time
Temp-Hire
$55,000 annually
?
Overview:
Opportunity for a?Customer Service Representative. This?role requires familiarity with key aspects of the business, including the major instrumentation, methodologies, validations, regulations and technical requirements for the delivery of pharmaceutical testing and development services. A practical working knowledge of quality issues related to GMP is important.

REQUIRED:
--- Previous laboratory experience!

--- Chemistry or Biochemistry Degree!
?
Responsibilities:
--- Execute prompt responses to client inquiries, prepare, review and present quotations to the client
--- Follow up with quotations, negotiate and close projects
--- Communicate effectively with new clients and identify when to consult technical expertise from operations
--- Identify and engage all required personnel and resources, to assist with development and presentation of an overall?solution
--- Quotations will be prepared, reviewed and presented to the customer
--- Ensure all data is entered into CRM in a timely manner
--- Cross-training in other tasks and responsibilities within client services?
?
Qualifications:
--- Solid understanding of customer service role requirements
--- Sales experience and /or laboratory operations experience would be an asset
--- Familiarity with CRM or other databases
--- Experience in reading and understanding documents, SOPs, and manuals
--- Availability, flexibility, and maturity to represent the company with customers and within the company
--- Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
--- Well-developed oral and written communication skills to meet a variety of communication needs
--- Good interpersonal skills that foster open upward and downward communication built on mutual respect
--- Ability to interface with clients

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Whittier , Customer Service Representative w/ Lab experience, Sales , Whittier, California

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