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Support Technician

Company: Datavideo Corporation
Location: Whittier
Posted on: June 19, 2022

Job Description:

Job DescriptionJob Title: Support TechnicianAbout the JobDatavideo is in need of an energetic support technician to provide great customer service. Our support technicians represent our brand and help to build strong relationships with our audio video customers. If you have IT experience, and a love for video, we have a great position for you.Our service team provides excellent customer service over the phone and via our online help desk to ensure our integration customers can complete their jobs on time.If you are passionate about serving customers, like problem solving, enjoy speaking to people, and are interested in working in a fast-paced, rapidly growing brand, then this position might be an ideal fit for you.Daily Responsibilities

  • Critical Thinking - Use logic and reasoning to help resolve issues in a timely manner.
  • Provide excellent customer service over the phone and via email, while maintaining a professional demeanor.
  • Work in a small team environment to provide excellent customer support.
  • Assist customers with product updates, firmware updates, troubleshooting of system setup issues and basic networking.
  • Work with Teamviewer to assist customers remotely.
  • Generate return material authorizations when needed.
  • Identify opportunities to improve our service experience and propose upgrades, customer feedback as appropriate. Required Qualifications
    • Excellent verbal and written communication skills.
    • Punctual and detail-oriented self-starter, who takes initiative to help improve the customer service experience.
    • Multi-task daily responsibilities and work with minimal supervision.
    • Basic networking troubleshooting skills
    • Streaming knowledge such as RTMP/RTSP/HLS protocols, as well as Facebook Live and YouTube Live
    • Proficiency in basic computer skills, such as: Windows, Microsoft Office, Microsoft Teams, Teamviewer, IOS and Android devices
    • Zendesk Support CRM and basic knowledge of SAGE100 ERP would be a plus, but not required.
    • Experience with video would be a plus, but not required. Benefits Offered:
      • 100 percent paid employee healthcare premiums for Medical, Dental and Vision Insurance
      • Bonus Incentive program
      • Individual retirement matches up to 3% of your salary upon completing your first year of employment in good standing
      • Paid vacation upon completing your first year of employment
      • Life Insurance Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Company ProfileDatavideo designs and manufactures a broad range of high-quality video production equipment for prosumers and professionals. Datavideo USA located in Southern California, is revolutionizing live video by providing complete production and streaming solutions that are reliable, affordable and easy to use. http://www.datavideo.com/us/aboutJob Type: Full-time PositionPlease refrain from contacting our offices directly regarding this position

Keywords: Datavideo Corporation, Whittier , Support Technician, Professions , Whittier, California

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