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Logistics Customer Service

Company: Careerbuilder-US
Location: Whittier
Posted on: January 12, 2022

Job Description:

Ajilon is looking to urgently hire up to 4 Logistics Customer Service Representatives in the City of Industry this is a Direct Hire opportunity with one of our more reputable clients. If you have Freight Forwarding experience, please apply today!
Salary $19.00- $25.00 DOE
Responsibilities and Duties
Manage all aspects of international trade from origin to destination with a focus on last mile services
Interface with global logistics partners to coordinate international shipments
Guide clients through the complexities of international trade
Collaborate with other teams internally to ensure the highest level of service possible
Communicate with vendors, truckers, and customers to provide freight solutions & high-end customer service experience
Handle general shipping documents
Coordinate and arrange shipments
Monitor and track shipments
Qualifications Required
Bachelor's Degree. Preferably majors relating to Supply Chain or related
Min. 2 years' experience related to Freight Forwarding/Logistics
Logistical problem-solving skills
Willingness to go above and beyond for clients
Professional email communication and the ability to follow-up timely
Proficient in Microsoft Word, Excel, and Outlook
Time management and ability to prioritize shipments
Bilingual in Chinese will be a plus but not required

Job Requirements:
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make out going customer service calls
Work with customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions

Keywords: Careerbuilder-US, Whittier , Logistics Customer Service, Professions , Whittier, California

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