Customer Success Team Lead
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Customer Success Management Team Lead
to provide support and oversight to the CSM team.
Key Responsibilities
Provide 1:1 support, coaching, and mentorship to the CSM Team
Maintain SOPs and ensure adherence to best practice standards for
customer service
Serve as the primary escalation point for client issues and track
department KPIs
Requirements and Qualifications
Bachelor's degree in Business Administration, Marketing, or related
field preferred
5+ years of direct customer service experience required
3+ years of SaaS experience required
2+ years of customer success leadership experience required
Skilled in all Office Suite applications
Keywords: VirtualVocations, Whittier , Customer Success Team Lead, Other , Vista, California
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