Cemetery Arrangements Specialist

Company: Service Corporation International
Location: Whittier
Posted on: March 18, 2023

Job Description:

Cemetery Arrangements Specialist - SCI Jobs Cemetery Arrangements Specialist Whittier , California Apply Now All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Job Profile SummaryInsure that documentation to support the disposition of remains is present in the At-Need file, is accurate, and complies with state, federal, and Company rules and regulations. Provide outstanding Customer Service to internal and external customers. Adhere to high Quality Control standards.JOB RESPONSIBILITIESMust be able to perform the essential functions of the job with or without reasonable accommodations.Comply with state and federal laws and with established Company rules and regulations by inspecting documentation that supports the disposition of remains to insure that it is complete, accurate, and filed correctly.Act on calls from external customers, including other cemeteries and mortuaries, to provide cemetery products and service selections, to include disposition of remains, contracts, and payments.Assist customers in person with arranging for disposition of remains, presenting cemetery products and service selections, finalizing contracts, and payment.Create marker records, accept marker payments from outside monument companies and follow up on outstanding marker orders.Think critically about work processes, troubleshoot situations, and take remedial action.Prepare and distribute daily interment schedules, reports, and documents.Manage the chain of custody of cremated human remains.Adhere to Company policies, procedures, rules, and controls.Adhere to safety rules and regulations, and report unsafe practices to management.Act on customer complaints to provide satisfactory resolution.Participate in training and skill development opportunities to improve competency and customer service.Report to work on time and maintain standard attendance.Additional tasks as management deem necessary.Work overtime as needed, as daily work must be completed before leaving; must work rotating schedule including weekends and holidays.Experience and Education:Three years experience as support staff in a business environment (mortuary and/or cemetery experience preferred).Some college level classes preferred, or equivalent.Special SkillsMust know cemetery, crematory, and mortuary lawMust know degrees of kinship and rights to control disposition of human remainsMS Office softwareKeyboard at 40 wpmMostly work seated at a workstation in a carpeted, air-conditioned office where the noise volume from coworkers is moderate. Customer service demands and performance failures carry a significant emotional weight. Work under daily deadlines, and maintain high accuracy and customer service. Work must be completed before leaving for the day. Workloads are highest during the winter holiday season.Physical RequirementsIncumbent must sit at a computer workstation for prolonged periods of time, lift weight of up to 30lbs. daily, and walk in outside weather. Lift, handle, and transport cremated remains to other areas of the facility.Equipment / Machines OperatedSharp Copy Machine/FaxHP Laser Jet PrintersMS Office softwareRose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status.SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Keywords: Service Corporation International, Whittier , Cemetery Arrangements Specialist, Other , Whittier, California