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Front Office Associate, Bilingual Mandarin - Outpatient Oncology

Company: The Oncology Institute of Hope and Innovation
Location: Whittier
Posted on: March 16, 2023

Job Description:

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 800 teammates in 60+ clinic locations and growing. TOI is changing oncology for the better.

We offer a Monday-Friday Schedule, No Weekends, and No nights!
You will enjoy Employee Discounts, Referral Bonuses, 7 Paid Holidays!

You will enjoy a positive work culture, and continued career development.
MA Certification not required; The Oncology Institute will pay for your certification exam when you're ready!

Our position is located in our clinic in beautiful Whittier, California. We are in need of an individual who is bilingual in English and Mandarin, to assist our Mandarin-speaking patients.

As a Front Office Associate with The Oncology Institute, you will have the opportunity to advance your career while making a positive impact on the lives of others!

We're looking for a team member who is patient-focused and compassionate.

Our Front Office staff are important. When you join us, you will influence how we provide care for our patients while acting as a critical member of the entire care team.

Founded in 2007, The Oncology Institute of Hope and Innovation is dedicated to excelling in cancer prevention, diagnosis, and education. As the largest private practice cancer center on the West Coast, The Oncology Institute continues to provide extensive services including state-of-the-art infusion centers, chemotherapy educational sessions, in-house support groups, dietary and nutritional counseling, in-house pharmacy, financial counseling, clinical trials, comprehensive lab testing, and end of life counseling. We also offer support programs to help patients and families cope with the challenges brought on by cancer. Today, the Oncology Institute has served over 150,000 patients.

The Front Office Associate will be responsible for performing front office clerical and clinical duties.

  • Greet and check-in patients
  • Interview patients for the purpose of gathering health history and current medications - health screening
  • Participate in mandatory staff meetings as needed
  • Schedule appointments and answer incoming phone calls
  • Promote TOI's culture of exceptional behavioral standards for customer service
  • Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client information
  • Other duties as assigned Required Qualifications
    • High school diploma or G.E.D. required
    • Bilingual - English and Mandarin Experience:
      • Medical receptionist: 1 year (Preferred) Preferred Qualifications
        • Fluent in Spanish Job Type: Full-time

          • 8 hour shift
          • Day shift
          • Monday to Friday

            Hourly Wage Estimate: $18.00 - $19.80 / hour

            The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual hourly rate may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Keywords: The Oncology Institute of Hope and Innovation, Whittier , Front Office Associate, Bilingual Mandarin - Outpatient Oncology, Other , Whittier, California

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