Cemetery Arrangements Specialist

Company: Service Corporation International
Location: Whittier
Posted on: June 24, 2022

Job Description:

We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new "Candidate Home" in Workday. All current associates must apply through "My Career" on your Workday homepage. For additional information, please click on the highlighted FAQ link. Cemetery Arrangements Specialist - SCI Jobs Cemetery Arrangements Specialist Whittier , California Apply Now All current associates must apply through "My Career" on your Workday Homepage Consider the possibilities of joining a Great Place to Work! Ensure that documentation to support the disposition of remains is present in the At-Need file, is accurate, and complies with state, federal, and Company rules and regulations. Provide outstanding Customer Service to internal and external customers. Adhere to high Quality Control standards. JOB RESPONSIBILITIES Must be able to perform the essential functions of the job with or without reasonable accommodations. Comply with state and federal laws and with established Company rules and regulations by inspecting documentation that supports the disposition of remains to insure that it is complete, accurate, and filed correctly. Act on calls from external customers, including other cemeteries and mortuaries, to provide cemetery products and service selections, to include disposition of remains, contracts, and payments. Assist customers in person with arranging for disposition of remains, presenting cemetery products and service selections, finalizing contracts, and payment. Create marker records, accept marker payments from outside monument companies and follow up on outstanding marker orders. Think critically about work processes, troubleshoot situations, and take remedial action. Prepare and distribute daily interment schedules, reports, and documents. Manage the chain of custody of cremated human remains. Adhere to Company policies, procedures, rules, and controls. Adhere to safety rules and regulations, and report unsafe practices to management. Act on customer complaints to provide satisfactory resolution. Participate in training and skill development opportunities to improve competency and customer service. Report to work on time and maintain standard attendance. Additional tasks as management deem necessary. Work overtime as needed, as daily work must be completed before leaving; must work rotating schedule including weekends and holidays. Develop and maintain strong relationships with arrangement Counselors and give support as needed. Creates At-Need contracts when needed. Corrects information in At-Need files when needed. Must be able to follow through and troubleshoot problems areas according to the needs of the department. Supports all other departments by researching information requested relating to at-need and pre-need contracts, and responds in a timely and positive manner. Responds to all department complaints, as they relate to errors resulting in the dissatisfaction of services provided by members of the At-Need team, with the intent to resolve issues before referring matter to the supervisor or manager. Maintains an inter-department good working relationship, leading by example and fostering the need for open communication. Must have complete knowledge and understanding of Forethought rules and policies (includes AML). Experience and Education: Minimum of 3 years of experience in a business environment (mortuary and/or cemetery experience preferred) Excellent ability to communicate persuasively, both verbally and in written form, with customers, co-workers, and management team. Must pass competency test demonstrating knowledge of cemetery, crematory, and mortuary laws. Associates degree in business preferred. CA Driver's License MS Office software Schedule Work overtime as needed, as daily work must be completed before leaving; must work rotating schedule including weekends and holidays. Special Skills Must know cemetery, crematory, and mortuary law Must know degrees of kinship and rights to control disposition of human remains MS Office software Keyboard at 40 wpm Mostly work seated at a workstation in a carpeted, air-conditioned office where the noise volume from coworkers is moderate. Customer service demands and performance failures carry a significant emotional weight. Work under daily deadlines, and maintain high accuracy and customer service. Work must be completed before leaving for the day. Workloads are highest during the winter holiday season. Physical Requirements Incumbent must sit at a computer workstation for prolonged periods of time, lift weight of up to 30lbs. daily, and walk in outside weather. Lift, handle, and transport cremated remains to other areas of the facility. Equipment / Machines Operated Sharp Copy Machine/Fax HP Laser Jet Printers MS Office software Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - Whittier Position Type: Full time Who We Are. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Keywords: Service Corporation International, Whittier , Cemetery Arrangements Specialist, Other , Whittier, California