Cemetery Arrangements Specialist
Company: Service Corporation International
Location: Whittier
Posted on: June 24, 2022
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Job Description:
We are pleased to announce that we have updated our applicant
tracking system to Workday Recruiting. Returning applicants with an
iCIMS profile must create a new "Candidate Home" in Workday. All
current associates must apply through "My Career" on your Workday
homepage. For additional information, please click on the
highlighted FAQ link. Cemetery Arrangements Specialist - SCI Jobs
Cemetery Arrangements Specialist Whittier , California Apply Now
All current associates must apply through "My Career" on your
Workday Homepage Consider the possibilities of joining a Great
Place to Work! Ensure that documentation to support the disposition
of remains is present in the At-Need file, is accurate, and
complies with state, federal, and Company rules and regulations.
Provide outstanding Customer Service to internal and external
customers. Adhere to high Quality Control standards. JOB
RESPONSIBILITIES Must be able to perform the essential functions of
the job with or without reasonable accommodations. Comply with
state and federal laws and with established Company rules and
regulations by inspecting documentation that supports the
disposition of remains to insure that it is complete, accurate, and
filed correctly. Act on calls from external customers, including
other cemeteries and mortuaries, to provide cemetery products and
service selections, to include disposition of remains, contracts,
and payments. Assist customers in person with arranging for
disposition of remains, presenting cemetery products and service
selections, finalizing contracts, and payment. Create marker
records, accept marker payments from outside monument companies and
follow up on outstanding marker orders. Think critically about work
processes, troubleshoot situations, and take remedial action.
Prepare and distribute daily interment schedules, reports, and
documents. Manage the chain of custody of cremated human remains.
Adhere to Company policies, procedures, rules, and controls. Adhere
to safety rules and regulations, and report unsafe practices to
management. Act on customer complaints to provide satisfactory
resolution. Participate in training and skill development
opportunities to improve competency and customer service. Report to
work on time and maintain standard attendance. Additional tasks as
management deem necessary. Work overtime as needed, as daily work
must be completed before leaving; must work rotating schedule
including weekends and holidays. Develop and maintain strong
relationships with arrangement Counselors and give support as
needed. Creates At-Need contracts when needed. Corrects information
in At-Need files when needed. Must be able to follow through and
troubleshoot problems areas according to the needs of the
department. Supports all other departments by researching
information requested relating to at-need and pre-need contracts,
and responds in a timely and positive manner. Responds to all
department complaints, as they relate to errors resulting in the
dissatisfaction of services provided by members of the At-Need
team, with the intent to resolve issues before referring matter to
the supervisor or manager. Maintains an inter-department good
working relationship, leading by example and fostering the need for
open communication. Must have complete knowledge and understanding
of Forethought rules and policies (includes AML). Experience and
Education: Minimum of 3 years of experience in a business
environment (mortuary and/or cemetery experience preferred)
Excellent ability to communicate persuasively, both verbally and in
written form, with customers, co-workers, and management team. Must
pass competency test demonstrating knowledge of cemetery,
crematory, and mortuary laws. Associates degree in business
preferred. CA Driver's License MS Office software Schedule Work
overtime as needed, as daily work must be completed before leaving;
must work rotating schedule including weekends and holidays.
Special Skills Must know cemetery, crematory, and mortuary law Must
know degrees of kinship and rights to control disposition of human
remains MS Office software Keyboard at 40 wpm Mostly work seated at
a workstation in a carpeted, air-conditioned office where the noise
volume from coworkers is moderate. Customer service demands and
performance failures carry a significant emotional weight. Work
under daily deadlines, and maintain high accuracy and customer
service. Work must be completed before leaving for the day.
Workloads are highest during the winter holiday season. Physical
Requirements Incumbent must sit at a computer workstation for
prolonged periods of time, lift weight of up to 30lbs. daily, and
walk in outside weather. Lift, handle, and transport cremated
remains to other areas of the facility. Equipment / Machines
Operated Sharp Copy Machine/Fax HP Laser Jet Printers MS Office
software Postal Code: 90601 Category (Portal Searching): Operations
Job Location: US-CA - Whittier Position Type: Full time Who We Are.
We are a company committed to supporting families at difficult
times. Nowhere will you find a group of caregivers and teams more
passionate about the work they do or more invested in the
well-being of the families they serve. The Dignity Memorial name is
a symbol of trust and a mark of excellence. As the largest provider
of funeral, cemetery and cremation services in North America, we're
dedicated to celebrating the life and legacy of every loved one
with professionalism, compassion and attention to detail that is
second to none. We are a company committed to supporting families
at difficult times. Nowhere will you find a group of caregivers and
teams more passionate about the work they do or more invested in
the well-being of the families they serve. The Dignity Memorial
name is a symbol of trust and a mark of excellence. As the largest
provider of funeral, cemetery and cremation services in North
America, we're dedicated to celebrating the life and legacy of
every loved one with professionalism, compassion and attention to
detail that is second to none. "SCI" refers to Service Corporation
International and its affiliates. Equal Opportunity Employer,
M/F/D/V SCI Shared Resources, LLC is committed to an inclusive,
barrier-free recruitment and selection process. On request, we will
seek to provide appropriate accessibility options to all applicants
with disabilities.
Keywords: Service Corporation International, Whittier , Cemetery Arrangements Specialist, Other , Whittier, California
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