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Document Operations Specialist

Company: Shift Technologies, Inc.
Location: Whittier
Posted on: June 10, 2021

Job Description:

Your role is to ensure that our DMV pipeline is fully supported throughout the Shift purchasing process. Our ideal candidate is someone with a background in processing automotive documents from financing to DMV reports. We are constantly improving our processes at Shift and need individuals who are motivated by a fast-paced environment where creativity and innovation are highly encouraged.


  • Work with Operations Managers to establish state-specific procedures
  • Establish relationships with state DMV agencies
  • Drive compliance with state regulations related to vehicle inspections, document storage, record keeping
  • Assist with document generation and formatting compliance
  • Update internal knowledge bases on most current regulations
  • Receive and file incoming mail, support sending outgoing mail
  • Audit / troubleshoot DMV paperwork to meet state requirements
  • Sync on processes with remote teams to improve efficiency
  • Manage vehicle sale documentation, including title & transfer information, registrations, etc.
  • Identify operational inefficiencies and drive improvements


  • Must be able to pass a criminal background check (including fingerprints) in California
  • Experience with vehicle ownership transfers, including out-of-state
  • Thorough knowledge of DMV laws, regulations, processes, and forms necessary to facilitate vehicle transactions
  • Ability to read and interpret documents such as payoff statements, lease agreements, tax and title documents, and procedure manuals
  • A keen eye for detail, thoroughness is encouraged
  • Organized, trustworthy, likable, well-spoken

Bonus Points

  • Knowledge of 50 state registration regulations
  • Knowledge of Electric Vehicle tax incentives
  • Expert experience with Salesforce, and Vitu
  • Penchant for building positive working relationships
  • Experience registering Electric Vehicles advantageous

About Us

Shift is a leading end-to-end auto ecommerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride!

At Shift, we're all about growth - we are a culture of people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means "car experts" but who had the desire to work together to change an industry. We'll take the open-minded go-getter over the pure subject matter expert any day.

We also believe cars are meant for everyone, so our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you're unsure if you meet all the requirements. (Even if this particular role isn't the right fit, chances are we will have the right one soon.)

Keywords: Shift Technologies, Inc., Whittier , Document Operations Specialist, Other , Whittier, California

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