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Funeral Services Director

Company: Service Corporation International
Location: Whittier
Posted on: June 10, 2021

Job Description:

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provide excellent service to grieving families on the day of the funeral service; coordinate details with the family, interment schedule, clergy, and music provider in accordance with Company policies; help the family to establish positive memories by facilitating a compassionate and caring funeral service.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

  • Conduct funeral and memorial ceremonies in a professional, organized, and caring manner in accordance with Company policies.
  • Assist with funeral services by supervising the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, assisting at the cemetery, delivering flowers, picking up supplies, and participating at special functions as requested.
  • Abide by the Company dress code and any department requests regarding work attire.
  • Prepare accurate documents and enter service schedule notes into the AS400.
  • Clearly delegate direction to assigned personnel.
  • Report the need for vehicle or facility maintenance.
  • Prepare required reports on time, and actively participate in staff meetings.
  • Assist with department training as needed.
  • Answer telephones using proper etiquette.
  • Maintain a positive working relationship with Company employees.
  • Handle customer changes with willingness, friendliness, and a "can-do" attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
  • Must be able to multi-task, set priorities, and organize work.
  • Adhere to Company policies, procedures, rules, and controls.
  • Adhere to safety rules and regulations, and report unsafe practices to management.
  • Act on customer complaints to provide satisfactory resolution.
  • Understand and achieve annual SMART goals.
  • Participate in training and skill development opportunities to improve competency and customer service.
  • Support the Flower Receiving Area, Professional Services Department and Stateroom Desk with various tasks when requested during scheduled down time. These tasks include receiving and delivering flower tributes, escorting processions within RHMP, conducting removals of human remains, dressing human remains, transporting casketed human remains to various locations, setting up visitation rooms and welcoming/assisting guests and visitors.

Experience & Education:

  • Minimum of two years experience as a full-time Funeral Director, or four years employment in the Funeral Service Profession
  • High School Diploma or GED


  • CA Drivers' License and good driving record
  • Ability to train others
  • Excellent interpersonal relations skills
  • Detail mindedness
  • Problem solving skills
  • Self-motivated and flexible
  • Warmth, compassion, empathy
  • Diplomacy under pressure
  • Ability to multi-task, prioritize tasks, and differentiate level of importance
  • High level of communication and listening skill
  • Cultural sensitivity to the diverse community that Rose Hills serves
  • Basic PC skill with MSWord, Excel, and Outlook
  • HBV vaccination
  • Must be able to pass a lift test with the ability to frequently lift a minimum of 50 lbs and occasionally lift 100+ lbs.(pre-employment physical and lifting test required) and work with and around human remains.

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier

Keywords: Service Corporation International, Whittier , Funeral Services Director, Other , Whittier, California

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