Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Work to increase the Sales Team's net sales, both in property
and insured funerals, to achieve a weekly sales plan. Achieve
personal sales success, and contribute to the overall success of
the Sales Team. Consistently prospect for potential customers.
Essential Job Functions:
Must be able to perform the essential functions of the job with
or without reasonable accommodations.
At all times, present warmth, compassion, empathy, good manners,
and diplomacy to grieving family members and potential customers.
Present a genuine smile out of kindness.
Schedule meetings with prospective families daily, and assist
them in finalizing their pre-arrangement property plans with Rose
Be a positive, supportive, and contributing member of your Sales
Team, Sales Director, and the Company.
Personally sell, at minimum, $25K Net in new property business
quarterly by using the appropriate sales techniques.
Complete and maintain the Daily Activity Success Report and
Daily Contact Planner, and review with your Sales Director
Ensure that sales contracts and all required documentation are
completed accurately, with proper signatures and dates, prior to
submitting them to the Sales Director for review.
Contact customers within three weeks of contracting with them to
verify receipt of their documents and answer any questions (Safe
guards against possible cancellation).
Consistently meet monthly and quarterly net sales quotas in your
Noticeably improve by increasing your sales results. Track your
monthly sales with your Sales Director and review quarterly showing
progress and your increased sales success.
Complete the Company's New Counselor Training Program, and
attend the Department Sales Training programs as scheduled.
Seek out, observe, and listen to the department's Sales
Directors, and implement best practices to bring you success in
prospecting, presenting, and closing new property sales.
Follow your Personal Improvement Plan, written with your Sales
Director's direction, created to show development needed, and by
complying with the timelines for improvement.
Support the Company core values and guidelines, and encourage
other Sales Counselors to do the same.
Actively contribute to positive team morale and respect for the
Company, for management, and for your fellow associates.
Deal diplomatically with interruptions, changing priorities,
high volume of work (with accuracy), and deadlines.
- Must be able to multi-task, set priorities, and organize
Community Service Counselor
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe
practices to management.
Act on customer complaints to provide satisfactory resolution in
a timely manner. Alert your Sales Director of any such complaint
and resolution you propose.
Understand and achieve annual SMART goals.
Report to appointments on time.
As an Individual Contributor, incumbent is expected to meet the
Key Competency requirements of Open Communication, Building
Relationships, Personal Leadership, Commitment to Quality, Business
and Customer Focus. Meeting the behavior standards in each
Competency links directly to the annual Performance Review.
Experience and Education
Five plus years Sales Experience preferred but not required
Warmth, compassion, empathy
Diplomacy under pressure
Good sales and closing techniques
High level of written and verbal communication skill
Cultural sensitivity to the diverse community that Rose Hills
Valid CA Drivers' License
Safely drive personal vehicle
Meet qualifications for all required licenses
PC skill with MSOffice software, and Outlook
Must be a self-starter and detail oriented.
Problem solving and conflict resolution
Bilingual a plus
Work indoors, outdoors (in cemetery), and in family homes to
discuss their pre-need property needs. Incumbent must be able to
work effectively and to provide the level of professional service
that families expect from the Rose Hills brand. Present a
professional appearance at all times. Must exhibit flexibility,
dependability, and teamwork to coworkers. Ability to work
successfully without daily direct supervision.
Work in a sales environment prospecting and visits to customer's
homes. Must be able to drive safely to and from your appointments.
Must be able to navigate walking through grass areas to include
hills and slopes with angles up to 40 degrees that are located in
the cemetery. Must be able to lift 10 lbs with ease.
Postal Code: 90601
Category (Portal Searching): Sales
Job Location: US-CA - Whittier