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Supervisor, At-Need Arrangements

Company: Service Corporation International
Location: Whittier
Posted on: June 3, 2021

Job Description:

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Supervise the day to day At-Need Arrangements Sales staff, processes, and funeral services ensuring exemplary service that exceeds customer's expectations. Observe staff and provide timely constructive feedback and coaching that motivates improvement.

Essential Job Functions:

  • Oversee the daily operations, safety, and quality of work performed ensuring work is compliant with company policies, procedures, and standards as well as federal regulations. Continually review a sampling each of team member's work. Provide timely feedback, recommend training, or professional development. Determine work schedules and assignments to meet work load requirements.
  • Using listening and influencing skills, ask diplomatic probing questions to understand the root issue. Take corrective actions to solve customers' concern(s); involve additional resources as necessary. Corrective actions may include proactively reviewing and recommending enhancements to company processes and procedures; may take a lead role in implementing change.
  • Responsible for screening candidates and recommending offers of employment to candidates. Oversee new hire onboarding and communicate job expectations. Develop annual SMART Goals for staff. Provide continual constructive feedback, recommend training, development opportunities, and document performance. Recommend salary increases, promotions, and disciplinary actions with management. Responsible for supporting and exhibiting honest and open two-way professional communication with staff and customers and following through on actions (accountability).

Experience and Education:

  • Associate's degree in Mortuary Science, Business Administration, or Hospitality required
  • Bilingual in English and another predominant language (Chinese, Korean, Spanish)
  • At least five (5) years' experience in the funeral services industry required
  • At least two (2) years' experience supervising staff and providing continual constructive feedback and coaching
  • Proficiency with MS Office suite (outlook & word); Intermediate level skill using MS Excel and MS PowerPoint

Abilities & Skills

  • Excellent communication and interpersonal skills; ability to exhibit diplomacy under pressure; ability to quickly diffuse customer concerns
  • Culturally sensitive to a diverse community and language barriers
  • Self-starter with the ability to self-manage and prioritize one's own and the team's workload
  • Ability to maintain professional demeanor under stressful situations
  • Current CA driver's license and good driving record
  • Public speaking skills
  • Demonstrated skill in achieving operation goals
  • Networking throughout the community
  • Ability to train others

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier

Keywords: Service Corporation International, Whittier , Supervisor, At-Need Arrangements, Other , Whittier, California

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