Are You Looking to Make a World of Difference?
With over 100 years in healthcare education, Southern
California University of Health Sciences (SCU) is evolving both
education and healthcare through its vibrant campus culture and
integrative philosophy. Our holistic approach to caring permeates
everything we do.
Consider a career at SCU as an Admissions Advisor and help us
in making a world of difference!
This position is primarily responsible for helping to increase
institutional enrollment by fielding inquiries, supporting, and
advising individual prospective students throughout the admissions
process. The Admissions Advisor is responsible for representing
Southern California University of Health Science in a positive and
professional manner while recruiting qualified applicants for
admission to the University in accordance with state and federal
accreditation and institutional policies and regulations,
consistent with the highest ethical standards. This position
requires excellent verbal and written communications and strong
time and resources management skills. Individuals must be able to
solve problems and overcome objections as needed. Ideal candidates
should have prior experience in admissions, recruitment, outreach,
public speaking, customer service, sales, and a passion for helping
others. This position will conduct a high quantity of prospect
phone contacts and emails to secure appointments, campus tours,
events RSVPs, interview activity, and conduct follow-up activity
with unresolved candidates and future class applicants. Candidates
must also be willing to work a combination of shifts between the
hours of 8:00 am and 8:00 pm Monday through Friday and Saturdays
from 8:00 am – 5:00 pm in addition to other alternative schedules
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other
duties may be assigned.
Advise prospective applicants on the admissions process and
opportunities at the University.
Primary point-of-contact for prospective new students.
Responsible to manage all prospective student database and
prospective student activities.
Be able to make 75-100 outbound calls per day using a dialing
Follow-up with all assigned inquiries as appropriate via phone,
emails, and letters to schedule campus tours, events RSVPs, and
face-to-face advising activities to achieve prompt contact and
performance activity goals.
Conduct campus tours with prospective students and their
families while communicating the details and benefits of attending
Adhere to approved SCU admissions standards and materials to
matriculate new students including phone call scripts and career
Consistently conduct follow-up with all applicants to ensure
Represent SCU on and off campus to prospective students,
parents, secondary school counselors and other individuals and
organizations involved in the college selection process including
but not limited to open houses, orientation programs, career fairs,
college events, and student related events as needed.
Manage ongoing strategic communications with high school and
independent counselors, including email, print, and other media, in
close consultation with the Director for Admissions.
Perform one-on-one admissions counseling to diverse populations
primarily by in-person, appointments, phone calls, and emails.
Complete all student enrollment documents and forms
Support the SCU team-oriented work environment by maintaining a
pleasant and professional attitude and appearance.
Collaboration with other departments and offices across campus
with data collection and problem solving.
Must follow best practices and compliance with all SCU policies
Uphold the highest levels of professionalism with high ethical
conduct at all times.
Accurately and completely explain educational programs, expected
outcomes, students services, and financial consideration to
students, parents, and educators.
Pursue qualified candidates for enrollment, and determine
appropriateness of candidates for admission based upon career goal
Ability to learn product knowledge, phone handling, and
advisement for all SCU programs.
Perform other SCU duties as required and assigned.
Learn more about
how SCU is Making a World of Difference!
Must be punctual and timely in meeting all requirements of
performance, including, but not limited
to, attendance standards and work deadlines; beginning and
ending assignments on time; and
scheduled work breaks; where applicable.
To perform the job successfully, an individual should
demonstrate the following competencies:
- Design - Generates creative solutions; Uses feedback to modify
- Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
- Technical Skills - Assesses own strengths and weaknesses;
Pursues training and development opportunities; Strives to
continuously build knowledge and skills; Shares expertise with
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
- External Working Relationships - Develops and maintains
courteous and effective working relationships with clients, vendors
and/or any other representatives of external organizations.
- Business Acumen - Demonstrates knowledge of market and
competition; Aligns work with strategic goals.
- Business Necessity – The needs of the employer may be dependent
on responding to and anticipating rapidly changing external and
internal demands in all aspects of how business is conducted. This
may include, but is not limited to, organization structure,
finances, goals, personnel, work processes, technology, and
customer demands. Therefore, it may become necessary to make
modifications to how business is conducted and work is
accomplished, with minimal or no advance notice to employees.
Accordingly the employee must be capable of adapting, with minimal
or no advance notice, to changes in how business is conducted and
work is accomplished, with no diminishment in work
- Safety and Security –All employees are responsible for
observing safety and security procedures as applicable and
reporting potentially unsafe conditions to management.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree (B.A. or B.S) from a four year accredited
college or university and 2-3years of admissions advising or sales
Ability to read and comprehend simple instructions, short
correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
To perform this job successfully, an individual should have
knowledge of: Spreadsheet Software (Excel); Word Processing
Software (Word); Electronic Mail Software (Outlook); Enrollment
Management Software; Customer Relationship Manager Software; and
OTHER SKILL, ABILITIES, AND QUALIFICATIONS:
2-3 years of admissions advising or related experience
Enrollment management software working knowledge, preferably
Admissions funnel management (Inquiry to Start)
Advising with adult learners/graduate programs
Phone skills and objection handling experience
Knowledge of marketing and recruiting concepts and sales and
customer service experience a plus.
Ability to travel to remote locations and to load and transport
admissions materials, displays, and other equipment. Some evening
and weekend hours required, especially during the travel
Ability to represent the admissions profession positively
through a strong, student-centered ethic.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is
regularly required to use hands to finger, handle, or feel; and
talk or hear. The employee is frequently required to stand; walk;
and sit. The employee is occasionally required to reach with hands
and arms; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must occasionally lift and/or move up to 25
While performing the duties of this job, the employee is
occasionally exposed to wet or humid conditions (non-weather);
outside weather conditions; extreme cold; and extreme heat.
The noise level in the work environment is usually moderate.
Expectations of SCU Employees
The SCU President’s Cabinet has identified a set of values and
attributes that are bare minimums
for employment, those that are core to who we are as a
university, and values to which we aspire.
Further identified are qualities and attributes desirable for
employees in general, and senior
leadership specifically. This is in harmony with principles
found in The Advantage, by Patrick
SCU Core Values:
1. Transparency: Transparency implies openness, clear
communication, respect, and accountability.
Transparency is operating in such a way that it is easy for
others to see what actions are
performed. At SCU we believe that transparency leads to trust,
improved problem solving, stronger
unified teams, and enhanced productivity.
2. Grit: Grit is passion and perseverance toward long-term
goals. A positive, non-cognitive
trait based on an individual’s passion for a particular
long-term goal coupled with a powerful
motivation to achieve their respective objective. This
perseverance of effort promotes the
overcoming of obstacles or challenges that lie within a gritty
individual’s path to accomplishment.
At SCU, grit is “Sprinting the Marathon” we have engaged in to
be successful and reach long-term
sustainability in the ever-changing healthcare and higher
3. Sense of Humor: Having a sense of humor is about having a
sense of perspective and using
the ability to find the humor in situations to manage stress and
creatively problem solve. At SCU,
adding relevant and safe humor is about celebrating work, not
trivializing it. By occasionally
taking ourselves lightly, while still taking our jobs seriously,
mixing humor in an appropriate
manner will lead to improved workplace productivity and
SCU Permission-to-Play Values: SCU Aspirational Values:
1) Respect 1) Evidence based
2) Integrity 2) Passion
3) Emotional intelligence 3) Extra mile
4) Team player 4) Integrative
5) Accountability 5) Adaptability
1) Customer service focused
2) Willing to invest in student/client success by fostering
positive relations, guidance, and assistance
3) A belief that no task that improves the University is beneath
4) Be an ambassador of the brand
5) Be a part of recruitment
6) Resource innovator
Profile-Specific Qualities By Category:
1.) They promote positivity and teamwork
a. They actively work to build up teams and break down silos
b. They actively work to be part of the solution
c. They actively work to empower themselves and their teammates,
working together in decision making processes
2.) They see how they can affect the bigger picture
a. They understand how their role helps to build the future of
b. They pay attention to the details.
*Fees apply when charging vehicle.
**Co-Pays may be applicable depending on insurance
† These hours do not roll over at the end of the year and
cannot be banked.
†† Accrual rate and maximum hour cap depend on the
position held by the individual and the amount of time said
individual has been employed by the University (3.08, 4.62, or 6.15
‡ “Happy Hour” events are only authorized by individual
area Vice-Presidents and the University President. If held,
attendance is never mandatory. Non-alcoholic beverages as well as
food are always provided.
‡‡ These voluntary benefits are made possible through SCU’s
relationship with both ADP and Aflac; as such, SCU is not
responsible for program or claim administration.