Lead Cemetery Arrangements Specialist

Company: Service Corporation International
Location: Whittier
Posted on: February 23, 2021

Job Description:

We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new "Candidate Home" in Workday. All current associates must apply through "My Career" on your Workday homepage. For additional information, please click on the highlighted FAQ link. Lead Cemetery Arrangements Specialist - SCI Jobs Lead Cemetery Arrangements Specialist Whittier , California Apply Now All current associates must apply through "My Career" on your Workday Homepage Consider the possibilities of joining a Great Place to Work! Assist Management in providing excellent customer service to all external and internal clientele. Provide leadership and support to all Interment Office staff. Always maintain a high level of organization, punctuality, reliability and respect as a high level of responsibility is the foundation of this role. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. Manage, prioritize and ensure completion of staff's daily duties Monitor call out line and reassign tasks as warranted to ensure completion of daily assignments Assist/fill in as needed for all Interment Office positions Assign tasks to Interment Office associates as needed Ensure adequate phone coverage at all times Ensure all calls in queue are answered before end of the day Ensure all emails sent to the department are answered before the end of the day Maintain and encourage good staff morale Outside Mortuary Permit Support Research permit statuses for upcoming services and assign missing permits to team as needed Provide solutions/make decisions when mortuary arrives with incorrect permit First person in Chain of Command to address Interment Office related concerns or customer service issues in person or over the phone Assist with team meetings Assist with creating staff schedule when requested Provide support to all other departments throughout the day as needed Provide training to all New Hires and assist with cross-training other departments Research and address concerns with staff and/or customers to resolve potential issues Help support our call center, as needed (coaching employees, covering shifts etc.) All other duties as assigned by Supervisor or Management As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, and Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review. Must be willing and able to work overtime, including holidays and weekends. Experience and Education: Minimum of 3 years' experience in a business environment (knowledge of Mortuary and/or Cemetery preferred) High School Diploma, or GED Skills Communicate persuasively with co-workers, internal customers, and external customers; use persistence, finesse, and tact Excellent telephone etiquette and ability to handle a high call volume environment Excellent computer skills and technical abilities High level of attention to detail Ability to multitask successfully Ability to problem solve and suggest solutions Ability to stay calm under pressure Ability to operate Microsoft Office (i.e. Outlook, Excel, Word, etc.) Have CA Driver's License and clean record Keyboard at 40 wpm preferred Knowledge of navigating through HMIS preferred Work seated at a workstation for most of the day, in a carpeted, air-conditioned office where the noise volume from coworkers is moderate. Occasionally drives Company vehicle locally and long distance to assist families. Daily output deadlines must be met and work must be completed before leaving for the day. Must present and maintain a professional front office appearance. Maintain sufficient emotional energy level to handle stressful calls from grieving people throughout the day. Interruptions are frequent and must be handled tactfully. Diplomacy, negotiation, and patience are required to coordinate staff activities and work with multiple departments. Workloads are highest during the winter holiday season. Schedule Work overtime as needed, as daily work must be completed before leaving; must work rotating schedule including weekends and holidays as needed. Physical Requirements Incumbent must sit at a computer workstation for prolonged periods of time. Lift weight of up to 25lbs., drive a company vehicle, and walk in outside weather from one area to another. Manual dexterity is required to operate the telephone console and PC keyboard/mouse. Equipment / Machines Operated ShoreTel Phone Operating System OAISYS - Monitoring Phone System MS Office software Printer and scanner Company car and van Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - Whittier Position Type: Full time Who we are. What we do. We are North America's largest provider of funeral, cremation and cemetery services. We are more than 20,000 dedicated individuals, who proudly serve our community, provide caring assistance to families in need, and honor veterans and public servants. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. For us, there is no greater responsibility than honoring and preserving the story of one's life. _"SCI" refers to Service Corporation International and its affiliates._ Applicants have rights under the following Federal Employment Laws:
EEO is the Law - FMLA - EPPA - USERRA

We are committed to maintaining a safe environment for our employees and the families we serve. A criminal conviction will not necessarily be a bar to employment. This information will only be used for job-related purposes consistent with applicable law and is only relevant in determining whether the conviction is related to the job for which you are applying.

We provide eligible associates with a variety of paid time-off opportunities including vacation, holidays, and sick leave. We offer eligible associates paid parental leave for both new mothers and fathers, along with paid military leave for our reservists to attend annual training.

-- 2021 Service Corporation International. All rights reserved

As used herein, "Service Corporation International" and "SCI" refer to Service Corporation International and its affiliates. SCI may make improvements and/or changes to this website at any time. Although we attempt to periodically update information on this website, the information, materials and services provided on or through this website may occasionally be inaccurate, incomplete or out of date. SCI does not undertake any duty to update information on this website, and we will not be liable for any failure to update such information.

Keywords: Service Corporation International, Whittier , Lead Cemetery Arrangements Specialist, Other , Whittier, California