Lead Cemetery Arrangements Specialist
Company: Service Corporation International
Location: Whittier
Posted on: February 23, 2021
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Job Description:
We are pleased to announce that we have updated our applicant
tracking system to Workday Recruiting. Returning applicants with an
iCIMS profile must create a new "Candidate Home" in Workday. All
current associates must apply through "My Career" on your Workday
homepage. For additional information, please click on the
highlighted FAQ link. Lead Cemetery Arrangements Specialist - SCI
Jobs Lead Cemetery Arrangements Specialist Whittier , California
Apply Now All current associates must apply through "My Career" on
your Workday Homepage Consider the possibilities of joining a Great
Place to Work! Assist Management in providing excellent customer
service to all external and internal clientele. Provide leadership
and support to all Interment Office staff. Always maintain a high
level of organization, punctuality, reliability and respect as a
high level of responsibility is the foundation of this role.
Essential Job Functions: Must be able to perform the essential
functions of the job with or without reasonable accommodations.
Manage, prioritize and ensure completion of staff's daily duties
Monitor call out line and reassign tasks as warranted to ensure
completion of daily assignments Assist/fill in as needed for all
Interment Office positions Assign tasks to Interment Office
associates as needed Ensure adequate phone coverage at all times
Ensure all calls in queue are answered before end of the day Ensure
all emails sent to the department are answered before the end of
the day Maintain and encourage good staff morale Outside Mortuary
Permit Support Research permit statuses for upcoming services and
assign missing permits to team as needed Provide solutions/make
decisions when mortuary arrives with incorrect permit First person
in Chain of Command to address Interment Office related concerns or
customer service issues in person or over the phone Assist with
team meetings Assist with creating staff schedule when requested
Provide support to all other departments throughout the day as
needed Provide training to all New Hires and assist with
cross-training other departments Research and address concerns with
staff and/or customers to resolve potential issues Help support our
call center, as needed (coaching employees, covering shifts etc.)
All other duties as assigned by Supervisor or Management As an
Individual Contributor, incumbent is expected to meet the Key
Competency requirements of Open Communication, Building
Relationships, Personal Leadership, and Commitment to Quality,
Business Focus, and Customer Focus. Meeting the behavior standards
in each Competency links directly to the annual Performance Review.
Must be willing and able to work overtime, including holidays and
weekends. Experience and Education: Minimum of 3 years' experience
in a business environment (knowledge of Mortuary and/or Cemetery
preferred) High School Diploma, or GED Skills Communicate
persuasively with co-workers, internal customers, and external
customers; use persistence, finesse, and tact Excellent telephone
etiquette and ability to handle a high call volume environment
Excellent computer skills and technical abilities High level of
attention to detail Ability to multitask successfully Ability to
problem solve and suggest solutions Ability to stay calm under
pressure Ability to operate Microsoft Office (i.e. Outlook, Excel,
Word, etc.) Have CA Driver's License and clean record Keyboard at
40 wpm preferred Knowledge of navigating through HMIS preferred
Work seated at a workstation for most of the day, in a carpeted,
air-conditioned office where the noise volume from coworkers is
moderate. Occasionally drives Company vehicle locally and long
distance to assist families. Daily output deadlines must be met and
work must be completed before leaving for the day. Must present and
maintain a professional front office appearance. Maintain
sufficient emotional energy level to handle stressful calls from
grieving people throughout the day. Interruptions are frequent and
must be handled tactfully. Diplomacy, negotiation, and patience are
required to coordinate staff activities and work with multiple
departments. Workloads are highest during the winter holiday
season. Schedule Work overtime as needed, as daily work must be
completed before leaving; must work rotating schedule including
weekends and holidays as needed. Physical Requirements Incumbent
must sit at a computer workstation for prolonged periods of time.
Lift weight of up to 25lbs., drive a company vehicle, and walk in
outside weather from one area to another. Manual dexterity is
required to operate the telephone console and PC keyboard/mouse.
Equipment / Machines Operated ShoreTel Phone Operating System
OAISYS - Monitoring Phone System MS Office software Printer and
scanner Company car and van Postal Code: 90601 Category (Portal
Searching): Operations Job Location: US-CA - Whittier Position
Type: Full time Who we are. What we do. We are North America's
largest provider of funeral, cremation and cemetery services. We
are more than 20,000 dedicated individuals, who proudly serve our
community, provide caring assistance to families in need, and honor
veterans and public servants. We operate under the umbrella of the
Dignity Memorial network of 1,800 funeral homes and cemeteries.
Dignity Memorial providers care for more than 300,000 families each
year and understand the importance of thoughtful, personalized
arrangements. For us, there is no greater responsibility than
honoring and preserving the story of one's life. _"SCI" refers to
Service Corporation International and its affiliates._ Applicants
have rights under the following Federal Employment Laws:
EEO is the Law - FMLA - EPPA - USERRA
We are committed to maintaining a safe environment for our
employees and the families we serve. A criminal conviction will not
necessarily be a bar to employment. This information will only be
used for job-related purposes consistent with applicable law and is
only relevant in determining whether the conviction is related to
the job for which you are applying.
We provide eligible associates with a variety of paid time-off
opportunities including vacation, holidays, and sick leave. We
offer eligible associates paid parental leave for both new mothers
and fathers, along with paid military leave for our reservists to
attend annual training.
-- 2021 Service Corporation International. All rights reserved
As used herein, "Service Corporation International" and "SCI" refer
to Service Corporation International and its affiliates. SCI may
make improvements and/or changes to this website at any time.
Although we attempt to periodically update information on this
website, the information, materials and services provided on or
through this website may occasionally be inaccurate, incomplete or
out of date. SCI does not undertake any duty to update information
on this website, and we will not be liable for any failure to
update such information.
Keywords: Service Corporation International, Whittier , Lead Cemetery Arrangements Specialist, Other , Whittier, California
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