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Marketing Customer Service Representative

Company: Kelly
Location: Whittier
Posted on: May 18, 2023

Job Description:

What's next for you? This great job. Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Marketing Customer Service Representative for a temp to hire position for a construction equipment company located in City of Industry, CA. We're here to help you find something great that works for you, so you won't miss a moment of what really matters in your life. Requirements:

  • You will be required to work in company CRM and Call Tracking Platform to ensure every commercial lead is registered according to internal standards and processed thorough the sales funnel in a timely manner
  • Every customer request must be responded to and followed up with according to companies KPIs
  • Responsible for communicating with customers, determine their needs, promoting our products and services and ensuring the transition of this lead to sales team and follow up that action is taken
  • Handling incoming customer calls; handling incoming customer emails and forms submissions; and proactively cold calling to low potential customers from existing customer data base to generate leads and sales
  • Cold calling existing customers, you might be required to use open sources of information and/or field sales reps to gather prospect contact details. Your responsibility will span from daily minimum successful call volumes and monthly leads generated to closing ratio and sales
  • 2+ years of relevant sales experience in B2B business or Call Center generating leads
  • Experience working with Call Tracking platforms and CRM is preferred
  • Exceptional verbal and written communication skills, both in English and Spanish
  • Excellent customer service skills, listening and sales skills
  • High level of emotional intelligence and positive attitude, being able to handle difficult customers and be ready to receive low number of positive responses without losing optimism and drive for results
  • Bilingual in Spanish REQUIRED
  • Experience in a Call Center / Called-calling role is preferred
  • Payrate: $25-30 an hour
  • Monday - Friday 8am-5:00pm What happens next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Marketing Customer Service Representative today!
    As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

    You should know: Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.

    Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

    About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

    Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Keywords: Kelly, Whittier , Marketing Customer Service Representative, Hospitality & Tourism , Whittier, California

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