Retail Operations Manager (Distribution Center)
Company: Michael Kors - Capri
Location: Whittier
Posted on: June 21, 2022
Job Description:
Retail Operations ManagerLocation: -Whittier, CADivision:
Distribution Operations -Shift: 1 -As a Retail Operations Manager,
you are responsible for maintaining the integrity of retail
operations and the processing of returns in an organized and
efficient manner. You thrive in a fast-paced environment and
understand the importance of leading a highly productive team to
meet deadlines without compromising the integrity of the company.
-Major Responsibilities include but are not limited to: -
- Oversee all retail operations as well as manage the process of
all returned goods from Wholesale, Ecommerce, Retail store returns,
and recalls.
- Communicate with corporate teams and customer service daily to
understand goals and service level agreements.
- Ability to communicate and give direction to Supervisors and
Leads to ensure goals are met on budgets weekly.
- Responsible for formulating and driving any necessary changes
within the operation to improve downstream customer quality.
Escalates any concerns and solutions to the appropriate operations
leaders or teams.
- Able to manage expectations of the team, address opportunities
within the operation and or personnel and provide feedback and
coaching of opportunities. -
- Full understanding of all aspects of the process within their
department as well as a general understanding of upstream and
downstream customer processes.
- Provide clear direction to team members to develop them and
build an internal pipeline. -
- Ability to develop, manage and maintain communication on all
weekly and monthly plans to the team within multiple departments
and all levels of management.
- Engages with team members to ensure they have a clear
understanding of how they contribute to the company's mission,
ultimately driving quality and commitment to the workplace. -
- Ensure Safety is a strong part of the culture and environment
within the facilities. -Essential Skills: -
- Demonstrated experience in identifying and improving processes
and procedures.
- Ability to build, motivate, and develop strong teams.
- Strong analytical, problem-solving, communication, and
decision-making skills.
- Ability to recognize a problem, root cause, and begin initial
troubleshooting and resolution efforts.
- Strong relationship management, organizational, and project
management skills.
- Thorough understanding of volume and target planning.
-Requirements:
- 3-5 years in distribution center operations or similar
experience.
- Bachelor's degree in Business, or a related field.
- Experience in project management and commitment adherence.
-
- Warehouse Management, Order Management Systems
- Experience using Manhattan WMS applications preferred
- Bilingual (Spanish) a plus
Physical Demands:The physical requirements described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. -
- Able to lift to 30 pounds - -Proper lifting techniques
required.
- Able to perform manual work, i.e., bending, reaching, standing,
walking, and stooping for extended periods (up to 4 hours) without
taking a break. - -MK Perks:
- Generous Personal and Vacation Days
- Internal Mobility
- Cross-brand Discount
- Fav 5 Cards (MK Discount for friends and family)
- Exclusive Employee Sales
- Paid Parental leave
- 401k Match
At Capri, we are all responsible for creating a diverse and
inclusive workplace. We try to inspire change and growth within
each other and believe success is a result that comes from our
differences. -Capri is proud to be an equal opportunity employer
committed to inclusivity regardless of age, sex, sexual
orientation, gender identity, genetic characteristics, race, color,
creed, religion, ethnicity, national origin, alienage, citizenship,
disability, marital status, military status, pregnancy, or any
other legally-recognized protected basis prohibited by applicable
law. M/D/F/V - -
Keywords: Michael Kors - Capri, Whittier , Retail Operations Manager (Distribution Center), Hospitality & Tourism , Whittier, California
Didn't find what you're looking for? Search again!
Loading more jobs...