Retail Operations Manager (Distribution Center)

Company: Michael Kors - Capri
Location: Whittier
Posted on: January 15, 2022

Job Description:

Retail Operations Manager
Location: - Whittier, CA
Division : Distribution Operations
Shift : 1

As a Retail Operations Manager, you are responsible for maintaining the integrity of retail operations and the processing of returns in an organized and efficient manner. You thrive in a fast-paced environment and understand the importance of leading a highly productive team to meet deadlines without compromising the integrity of the company.

Major Responsibilities include but are not limited to:
Oversee all retail operations as well as manage the process of all returned goods from Wholesale, Ecommerce, Retail store returns, and recalls.
Communicate with corporate teams and customer service daily to understand goals and service level agreements.
Ability to communicate and give direction to Supervisors and Leads to ensure goals are met on budgets weekly.
Responsible for formulating and driving any necessary changes within the operation to improve downstream customer quality. Escalates any concerns and solutions to the appropriate operations leaders or teams.
Able to manage expectations of the team, address opportunities within the operation and or personnel and provide feedback and coaching of opportunities.
Full understanding of all aspects of the process within their department as well as a general understanding of upstream and downstream customer processes.
Provide clear direction to team members to develop them and build an internal pipeline.
Ability to develop, manage and maintain communication on all weekly and monthly plans to the team within multiple departments and all levels of management.
Engages with team members to ensure they have a clear understanding of how they contribute to the company's mission, ultimately driving quality and commitment to the workplace.
Ensure Safety is a strong part of the culture and environment within the facilities.

Essential Skills:
Demonstrated experience in identifying and improving processes and procedures.
Ability to build, motivate, and develop strong teams.
Strong analytical, problem-solving, communication, and decision-making skills.
Ability to recognize a problem, root cause, and begin initial troubleshooting and resolution efforts.
Strong relationship management, organizational, and project management skills.
Thorough understanding of volume and target planning.

Requirements:
3-5 years in distribution center operations or similar experience.
Bachelor's degree in Business, or a related field.
Experience in project management and commitment adherence.
Warehouse Management, Order Management Systems
Experience using Manhattan WMS applications preferred
Bilingual (Spanish) a plus

Physical Demands:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to lift to 30 pounds - - Proper lifting techniques required.
Able to perform manual work, i.e., bending, reaching, standing, walking, and stooping for extended periods (up to 4 hours) without taking a break.

MK Perks:
Generous Personal and Vacation Days
Internal Mobility
Cross-brand Discount
Fav 5 Cards (MK Discount for friends and family)
Exclusive Employee Sales
Paid Parental leave
401k Match

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. -Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

Keywords: Michael Kors - Capri, Whittier , Retail Operations Manager (Distribution Center), Hospitality & Tourism , Whittier, California