Certified Medical Assistant
Company: Western Sierra Medical Clinic
Posted on: May 25, 2023
Be a part of an amazing practice supporting a dynamic community
balancing professional and personal lifestyle in a gorgeous
Northern California location.
Western Sierra is a nonprofit organization who offers accessible,
affordable, quality health care in Northern California. We provide
comprehensive medical, dental and behavioral health care and
continue to expand our specialty care services, from addiction
management to women's health services. We have six health centers
across three counties including Nevada, Sierra and Placer county; a
region with about 150,000 residents, located 50 miles northeast of
The region offers many outdoor activities, where residents enjoy
the benefits of a rural lifestyle while remaining close to large
cities and airports.
Under medical provider, RN, or LVN direction and operating within
the scope of practice as a medical assistant, provides nursing care
for clinic patients following established standards and practices.
The Medical Assistant directs patient flow, sets a patient friendly
environment in the clinic and provides direct patient care,
assisting the medical provider by preparing the patient for the
visit, taking appropriate vital signs, collecting requested
specimens and preparing the patient for medical procedures. The
Medical Assistant at the direction of the medical provider, also
performs CLIA waived laboratory testing, EKG's, ear lavage, and
gives immunizations and medications. They direct the patients flow
by setting up medication refill requests, sorting and prepping
paperwork and collecting and recording information for the
- Provides direct patient care: takes vital signs, observes and
checks for changes in patient's condition, prepares patient for
provider visit, recognizes patient's nursing needs, abnormalities
or urgent problems and uses or provides appropriate assistance and
- Assists provider during procedures, which may include
administering treatments, such as ear lavage, dressing changes,
specimen collection etc. Ensures specimens are ready for collection
at appropriate time. Uses knowledge of and practices sterile
technique and universal precautions during all procedures.
- Ensures accurate medication is administered in the correct form
and dosage such as immunizations, injections and oral medications
within the scope of practice and/or utilizes resources available
for medication administration. Ensures patients receive education
regarding medications, dosage, side effects, purpose of medications
and ensures patients understand all necessary information.
- Documents all pertinent information in patient's chart,
including information and instructions given to patient related to
test results, procedures and medications. Reviews and organizes
medical record to ensure it is complete so that information can be
brought to provider's attention.
- Answers patient calls and obtains complete information
regarding patient's condition and determines, in consultation with
the provider, if patient needs to see provider and in what time
frame. Returns patient calls, providing advice to patient as
instructed by the provider.
- Coordinates patient flow within the clinic and troubleshoots
problems, including ensuring emergent patients are able to see
provide, and communicating patient information to provider.
- Responsible for recognizing signs and symptoms of emergent
problems and notifying provider as necessary. Follows clinic
procedures in case of emergency and is knowledgeable and able to
perform CPR, and function effectively in a code situation.
- Performs miscellaneous duties to maintain quality care and
efficient patient flow for the clinic. These may include
maintaining and caring for equipment, ordering and stocking
supplies, answering patient calls and scheduling as needed for new,
follow-up, and consult appointments, ensuring appropriate forms,
authorizations and consents are utilized.
- Provides emotional support to patients and families
experiencing difficulty and notifies provider of any special
problems or concerns. Refers patient or family to appropriate
people if questions cannot be answered. Is aware of available
resources within Western Sierra Medical Clinic and community.
- Maintains good relations and fosters effective public relations
with patients, medical staff and other providers. Demonstrates
appropriate use of verbal and non-verbal communication techniques
in dealing with patients, ie. Direct questions, silence, and
- Uses appropriate tools to communicate with providers and other
staff, ie. Telephone, intercom and computer system.
- Ensures confidentially of all patient, family, provider, and
other staff information. Only discusses patient information when
pertinent to care and only with appropriate personnel. Maintains
computer confidentiality as well, by ensuring patients are unable
to see screen and computer screens are locked out when not directly
- Follows established policies and procedures, safety,
environmental and infection control standards.
- Explains costs related to procedures and lab tests to patients
prior to administering, or assures that the provider has done
- Maintains a clean work environment in personal spaces, staff
space and patient spaces such as exam rooms.
- Maintains and cares for office and clinical equipment and
supplies. Cleans and sterilizes equipment. Performs quality control
- Uses appropriate safety procedures for handling, storage and
disposal of biohazard waste.
- Priorities work and provides prompt and efficient
- Participate in, and support, Quality Assurance measures as
- Tracks client data, specialty appointments and diagnostic
tests. Follows up with patients who appear behind.
- Attends educational updates.
- Attends annual CPR certification.
- Performs all other related duties as assigned.
- Requires graduation from a recognized Medical Assisting program
or equivalent on the job training.
- Certification as a Medical Assistant is preferred.
- BLS for the Health Care Provider or equivalent CPR class is
required within 6 months and to be maintained throughout
employment. Preferred at hire date.
- Bilingual (preferably Spanish) preferred. PERFORMANCE
- Knowledge, Skills and Abilities
- Aware of location of emergency equipment and able to
participate in a code by providing basic life support within scope
of practice. Aware of and practices infection control techniques in
accordance with OSHA standards. Uses universal precautions.
Utilizes good safety precautions and is able to implement fire
- Ability to problem solve and use good judgment on a case by
case basis. Ability to effectively assess patient status in a
variety of situations, within the MA scope of practice. Must
demonstrate awareness of legal issues in all aspects of patient
care and manage situations to reduce risk to the organization. Must
have the ability to anticipate and organize workflow, prioritize
and follow through on responsibilities.
- Human Relations Skills
- Able to effectively communicate with, and promote cooperation
between, multiple people including: patients and their families;
physicians, nurses, social workers, etc. Able to communicate
effectively and maintain composure among patients with complex
mental, emotional or medical needs or among patients who are angry,
frustrated or confused.
- Typical Problem Solving
- Evaluating patient-related situation and determining
appropriate action. Solving problems related to patient flow, using
medical knowledge to answer patients' questions within scope of
practice, and ensuring their needs are met even in the absences of
the provider. Brings problem to other provider, licensed staff
member, or supervisor to solve if needed.
- Impact of Error
- Must be thorough and accurate in all nursing functions. Errors
could directly impact patient's health. Substandard performance
could impact the practice, patient satisfaction and the
organization's reputation. Improper care could also result in
- Resource Utilization
- Appropriate use and knowledge of equipment and supplies. Use of
computer system to access information.
- Systems and Other Data
- Responsible for performing basic nursing functions in order to
assist the provider in delivering quality care. Maintains
confidentiality of all patient related data. Ensures
confidentiality in handling and transporting patient documents.
Does not discuss patient information with others unless pertinent
TYPICAL WORKING CONDITIONS: Work will involve frequent contact with
patients and other health care professionals. Work may be stressful
at times. Interaction with others can be constant and interruptive.
Contact will involve dealing with people with illnesses, both acute
and chronic. Frequent exposure to potential communicable diseases,
toxic substances, medicinal preparations, bodily fluids and other
conditions common to a primary care clinic environment.
Keywords: Western Sierra Medical Clinic, Whittier , Certified Medical Assistant, Healthcare , Whittier, California
Didn't find what you're looking for? Search again!
Loading more jobs...