RN - Optimization Consultant - Orange Co. Appointment Call Center - Per Diem

Company: Kaiser
Location: Whittier
Posted on: March 20, 2023

Job Description:

Provide consultative services to executive medical center and regional leadership, and department management to integrate local and regional strategies and initiatives in a way that makes tactical sense at the module level. Responsible to develop original and creative end to end solutions, implementation of solutions and development of sustaining strategies.

Essential Functions:

- Design, develop and implement medical center and regional policies and procedures to establish compliant workflows for a wide variety of complex topics.
- Lead multiple cross functional groups to optimize the integration of the KP HealthConnect product into Operations to drive improved outcomes.
- Assess performance regarding skills and workflow gaps and develop remediation/sustainability plan for front line staff.
- Train the Front Line Manager on how to monitor staff performance and trouble shoot non-performance.
- Utilize change management techniques and existing resources to support sustainability.
- Provide clinical leadership and expertise for the Regional Workflow Consultants.
- Partner with the owners of regional and local initiatives to connect multiple stakeholders into a unified, nonsiloed approach at the module and medical center level.
- Map best practices including key drivers to support clinical outcomes and advise executive leadership.
- Analyze and utilize existing reports (ex. WFE Report, Self Funding CSI, Incident To, TAT, CSG) to identify gaps in performance to develop action plans for leadership.
- Support the implementation of the action plan.

Basic Qualifications:

Experience

--- Minimum five (5) years of experience and knowledge as a nurse.

Education

--- Graduate of accredited school of nursing required.

--- High School Diploma or General Education Development (GED) required.

License, Certification, Registration

--- Current California RN license required.

Additional Requirements:

--- Excellent interpersonal skills.

--- Ability to self-manage and prioritize work.

--- Must be able to work independently.

--- Demonstrated project management skills.

--- Demonstrated ability to lead teams and work independently.

--- Ability to work within all levels of the organization from executive leaders, physicians, administrative staff and front line workers.

--- Must be proficient in KP HealthConnect.

--- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

--- BSN or bachelor's degree in health related field preferred.

Notes:

--- Supporting 24/7, 365 day operations, may work holidays, may work weekends.

Job Schedule:
Job Category: Nursing Licensed & Nurse Practitioners

Keywords: Kaiser, Whittier , RN - Optimization Consultant - Orange Co. Appointment Call Center - Per Diem, Healthcare , Whittier, California