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Integrative Team Member/Certified Medical Assistant

Company: Southern California University Of Health Sciences
Location: Whittier
Posted on: January 12, 2022

Job Description:

Are You Looking to Make a World of Difference?

With over 100 years in healthcare education, Southern California University of Health Sciences (SCU) is evolving both education and healthcare through its vibrant campus culture and integrative philosophy. Our holistic approach to caring permeates everything we do.

Consider a career at SCU as an Integrative Team Member/Certified Medical Assistant and help us in making a world of difference!

This position is responsible for providing support to the SCU healthcare systems and urgent care. This position is involved in both the clinical and administrative areas including assisting providers with patient care and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services. May be assigned to specific medical specialty department (e.g., urgent care). Works closely with physicians and other clinicians in a team approach to patient care.

Core duties and responsibilities include the following. Other duties may be assigned.

    • Performs procedures under supervision of physician, physician assistant or nurse practitioner.
    • Assist physician, physician assistant or nurse practitioner in exam rooms.
    • Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart.
    • Give instructions to patients as instructed by physician, physician assistant, or nurse practitioner.
    • Ensure all related reports, labs and information is filed is available in patients' medical records prior to their appointment.
    • Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required.
    • Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
    • Triage and process messages from patients and front office staff to physicians, physician assistants or nurse practitioner.
    • Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, crash car, etc)
    • Triage and process messages from patients and front office staff to physicians, physician assistant or nurse practitioner.
    • Ability to maintain effective and organized systems to ensure timely patient flow.
    • The ability to perform phlebotomy EKG's, assist with ultrasound, and administer injections.
    • Keeps patient appointments on schedule by notifying provider of patient's arrival upon check in; reviewing service delivery compared to schedule; reminding provider of service delays.
    • Comforts patients by anticipating patients' anxieties and answering patients' questions.
    • Helps patients in distress by responding to emergencies as outlined by the department.
    • Contributes to team effort by accomplishing related results as needed.
    • Attending educational sessions and workshops to ensure that you maintain your technical and professional knowledge and expertise
    • Ensures ethical and moral practices are carried via the mission of the healthcare centers.
    • Aids in setting goals for best practices and assurance of quality.
    • Meets periodically with leadership team to review the manage care process and to discuss updates re: operational changes.
    • Answer and screens telephone calls in a courteous manner, performs confirmation calls and record messages for physician and other personnel.
    • Schedule patient appointments and procedures according to established policies and procedures.
    • Obtain accurate information from patients and ensure all registration and insurance information is complete.
    • Collects patient and insurance payments and reconcile charges on a daily basis.
    • Verifies account balances and refunds for accuracy. Provides information to patients regarding unpaid balances.
    • Scan records in appropriate sections of patient charts and keeps patient charts in proper order within a confidential manner.
    • Maintains organization and efficiency of front office, including office/medical supply inventory.
    • Maintains patient confidentiality.
    • Perform other related duties as directed or assigned.
      Learn more about how SCU is Making a World of Difference!

      Requirements

      ATTENDANCE:

      Must be punctual and timely in meeting all requirements of performance, including, but not limited

      to, attendance standards and work deadlines; beginning and ending assignments on time; and

      scheduled work breaks; where applicable.

      COMPETENCIES:

      To perform the job successfully, an individual should demonstrate the following competencies:

      Intellectual

      Design - Applies design principles.

      Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes

      information skillfully; Develops alternative solutions; Works well in group problem solving

      situations.

      Technical Skills - Assesses own strengths and weaknesses; Pursues training and development

      opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

      Interpersonal

      Customer Service - Manages difficult or emotional customer situations; Responds promptly to

      customer needs; Solicits customer feedback to improve service; Responds to requests for service and

      assistance; Meets commitments.

      External Working Relationships Develops and maintains courteous and effective working

      relationships with clients, vendors and/or any other representatives of external organizations.

      Organization

      Safety and Security All employees are responsible for observing safety and security procedures

      as applicable and reporting potentially unsafe conditions to management.

      SUPERVISORY RESPONSIBILITIES:

      No supervisory responsibilities.

      QUALIFICATIONS:

      To perform this job successfully, an individual must be able to perform each essential duty

      satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

      ability required. Reasonable accommodations may be made to enable individuals with disabilities to

      Perform The Essential Functions.

      EDUCATION AND/OR EXPERIENCE:

      Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

      LANGUAGE SKILLS:

      Ability to read and interpret documents such as safety rules, operating and maintenance

      instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability

      to speak effectively before groups of customers or employees of organization.

      COMPUTER SKILLS:

      Standard medical examination room equipment and instruments. Using computer/health information management system.

      OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

      Knowledge:
      • Knowledge of health care field and medical office protocols/procedures.
      • Knowledge of specific assisting tasks related to particular medical practice.
      • Knowledge of information that must be conveyed to patients and families.

        Skills:
        • Skill in performing medical assistance tasks appropriately.
        • Skill intact and diplomacy in interpersonal interactions.
        • Skill in understanding patient education needs by effectively sharing information with patients and families.

          Abilities:
          • Ability to learn and retain information regarding patient care procedures.
          • Ability to project a pleasant and professional image.
          • Ability to plan, prioritize, and complete delegated tasks.
          • Ability to demonstrate compassion and caring in dealing with others

            PHYSICAL DEMANDS:

            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            Must possess the physical and mental abilities to perform the tasks normally associated with a Certified Medical Assistant such as standing and walking for extensive periods of time. Lifts and carries items weighing up to 10 lbs., occasionally lifts or moves up to 100 lbs. Requires correct vision and hearing to normal range. Requires working under stress in emergency situations and occasionally may involve irregular working hours.

            WORK ENVIRONMENT:

            The work environment characteristics described here are representative of those an employee

            encounters while performing the essential functions of this job. Reasonable accommodations may be

            made to enable individuals with disabilities to perform the essential functions.

            Combination of exam rooms and medical offices. Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

            The noise level in the work environment is usually loud.

            Expectations of SCU Employees

            The SCU Presidents Cabinet has identified a set of values and attributes that are bare minimums

            for employment, those that are core to who we are as a university, and values to which we aspire.

            Further identified are qualities and attributes desirable for employees in general, and senior

            leadership specifically. This is in harmony with principles found in The Advantage, by Patrick

            Lencioni.

            SCU Core Values:
            • Transparency: Transparency implies openness, clear communication, respect, and accountability.

              Transparency is operating in such a way that it is easy for others to see what actions are

              performed. At SCU we believe that transparency leads to trust, improved problem solving, stronger

              unified teams, and enhanced productivity.
              • Grit: Grit is passion and perseverance toward long-term goals. A positive, non-cognitive

                trait based on an individuals passion for a particular long-term goal coupled with a powerful

                motivation to achieve their respective objective. This perseverance of effort promotes the

                overcoming of obstacles or challenges that lie within a gritty individuals path to accomplishment.

                At SCU, grit is Sprinting the Marathon we have engaged in to be successful and reach long-term

                sustainability in the ever-changing healthcare and higher education environment.

                (http://www.ted.com/talks/angela_lee_duckworth_the_key_to_success_grit.html)
                • Sense of Humor: Having a sense of humor is about having a sense of perspective and using

                  the ability to find the humor in situations to manage stress and creatively problem solve. At SCU,

                  adding relevant and safe humor is about celebrating work, not trivializing it. By occasionally

                  taking ourselves lightly, while still taking our jobs seriously, mixing humor in an appropriate

                  manner will lead to improved workplace productivity and morale.

                  SCU Permission-to-Play Values: SCU Aspirational Values:
                  • Respect 1) Evidence based
                  • Integrity 2) Passion
                  • Emotional intelligence 3) Extra mile
                  • Team player 4) Integrative
                  • Accountability 5) Adaptability
                  • Collegiality
                  • Authenticity

                    Profile Qualities:
                    • Customer service focused
                    • Willing to invest in student/client success by fostering positive relations, guidance, and assistance
                    • A belief that no task that improves the University is beneath us/servant leadership
                    • Be an ambassador of the brand
                    • Be a part of recruitment
                    • Resource innovator

                      Profile-Specific Qualities By Category:
                      • They promote positivity and teamwork
                      • They actively work to build up teams and break down silos
                      • They actively work to be part of the solution
                      • They actively work to empower themselves and their teammates, working together in decision making processes
                      • They see how they can affect the bigger picture
                      • They understand how their role helps to build the future of integrative healthcare
                      • They pay attention to the details.

                        Benefits
                        • Signing Bonus and Tuition Reimbursement***

                          [Benefits may be subject to change and are dependent on type of employment]
                          • Twelve yep TWELVE paid holidays per year
                          • E.V. Charging Stations*
                          • Free Employee Parking
                          • 15% off Logo Merchandise at Campus Store (www.shopscu.com)
                          • On-Site Chiropractic Treatment: No Charge for Employee** / Discounted Session for Family and Friends
                          • On-Site Acupuncture Treatment: Discounted Session for Employee ,Family and Friends
                          • On-site World Class Human Performance Training at only $39/month for unlimited sessions OR complementary use of the Universitys student managed weight/exercise facility
                          • On-Site 1400 sq. ft. Yoga Studio with access to our tranquil herbal garden
                          • 10 paid sick days per year
                          • 2 to 4 weeks of rolling vacation accrual
                          • An active culture calendar including: team happy hours, lunch & learns, enrichment events, and more.
                          • Employer sponsored 401(A) Retirement Plan with optional 403(B)
                          • Medical Benefits: 5+ plans to choose from with 2 plans free (employee only)
                          • Dental Benefits: 2 plans to choose from with 1 plan free (employee only)
                          • Vision Benefits: Complementary insurance through VSP (employee only)
                          • Life Insurance: 1x Annual Salary
                          • Additional Voluntary Benefits including: Pet Insurance, Flexible Spending Accounts, Accident Indemnity, Cancer Care, and more.
                          • Fees apply when charging vehicle.
                          • Co-Pays may be applicable depending on insurance

                            These hours do not roll over at the end of the year and cannot be banked.

                            Accrual rate and maximum hour cap depend on the position held by the individual and the amount of time said individual has been employed by the University (3.08, 4.62, or 6.15 hours/pay period).

                            Happy Hour events are only authorized by individual area Vice-Presidents and the University President. If held, attendance is never mandatory. Non-alcoholic beverages as well as food are always provided.

                            These voluntary benefits are made possible through SCUs relationship with both ADP and Aflac; as such, SCU is not responsible for program or claim administration.by Jobble

Keywords: Southern California University Of Health Sciences, Whittier , Integrative Team Member/Certified Medical Assistant, Healthcare , Whittier, California

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