Associate Desktop Support Manager

Company: Alterahealth
Location: Whittier
Posted on: May 24, 2023

Job Description:

The primary purpose of the Associate Manager, Desktop role is the management of a desktop team withina Managed Servicesaccount. The Associate Manager, Desktop will be responsible for operational management, project-based activities, HR-related functions and managed services activities for our client, PIH Health in Whittier, CA

• 
  
• Day-to-day management of effective and efficient IT services which meet the needs of clienthospital.
  
• Assistsinaccount profitability which meet revenue and margin requirements set at the corporatelevel
  
• Effectivemanagement of the client relationship and resolution of client issues.
  
• Continuous risk identification and appropriate escalation.
  
• Effectiveutilizationandmanagement of staff such that milestones/goals are obtained and staff ismotivatedand competent.
  
• Identificationof risks and opportunities for process improvements. Makes recommendationsregardingrisk mitigation and process improvement.
  
• Understands application and technical functionality and capabilities to effectively provide solutions for business requirements.
  
• Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
  
• Provides strategic guidance for planning projects and operational support for health system initiatives.
  
• Ensure team adherence to all team, account, and client policies and procedures.
  
• Support needs across a complex healthcare setting.
  
• Identify and recruit internal/external talents to ensure an effective mix of competencies.
  
• Induct new joiners in order to quickly maximize performance.
  
• Set and communicate team/individual objectives to inspire individuals to achieve high performance.
  
• Allocate workload to fully utilize every employee's talent.
  
• Implement development plans and coach for individuals to reach their maximum talent.
  
• Provide regular constructive feedback on performance/development and address poor/mediocreperformance in a timely manner.
  
• Recognize high performers to maintain motivation and retain key talent.
  
• Regularly communicate on company news and team progress against business plan.
  
  *LI-ALL
  Academic and Professional Qualifications:
  
  • 
    
  • BA or BS Degree and/or relevant business experience.
    
  • IT Certifications preferred
    
    Experience:
    
    • 
      
    • 3-5 years Health Information Technology industry experience preferred
      
    • Up to 2 years experience in information technology management preferred
      
    • Desktop experience from a healthcare or MSP environment required
      
    • Excellent client-facing skills with the ability to thrive in a highly critical, fast-paced environment
      
    • Strong collaboration, critical thinking and analytics skills required
      
      Travel Requirements:
      
      • 
        
      • May require local travel
        
      • May require other travel for business needs
        
        Working Arrangements:
        
        • 
          
        • Will require on-call after-hours support
          
        • Work is performed in a standard office environment with minimal exposure to health or safety hazards
          
          

Keywords: Alterahealth, Whittier , Associate Desktop Support Manager, Executive , Whittier, California