WhittierRecruiter Since 2001
the smart solution for Whittier jobs

Associate Desktop Support Manager

Company: Alterahealth
Location: Whittier
Posted on: May 24, 2023

Job Description:

The primary purpose of the Associate Manager, Desktop role is the management of a desktop team withina Managed Servicesaccount. The Associate Manager, Desktop will be responsible for operational management, project-based activities, HR-related functions and managed services activities for our client, PIH Health in Whittier, CA

  • Day-to-day management of effective and efficient IT services which meet the needs of clienthospital.
  • Assistsinaccount profitability which meet revenue and margin requirements set at the corporatelevel
  • Effectivemanagement of the client relationship and resolution of client issues.
  • Continuous risk identification and appropriate escalation.
  • Effectiveutilizationandmanagement of staff such that milestones/goals are obtained and staff ismotivatedand competent.
  • Identificationof risks and opportunities for process improvements. Makes recommendationsregardingrisk mitigation and process improvement.
  • Understands application and technical functionality and capabilities to effectively provide solutions for business requirements.
  • Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
  • Provides strategic guidance for planning projects and operational support for health system initiatives.
  • Ensure team adherence to all team, account, and client policies and procedures.
  • Support needs across a complex healthcare setting.
  • Identify and recruit internal/external talents to ensure an effective mix of competencies.
  • Induct new joiners in order to quickly maximize performance.
  • Set and communicate team/individual objectives to inspire individuals to achieve high performance.
  • Allocate workload to fully utilize every employee's talent.
  • Implement development plans and coach for individuals to reach their maximum talent.
  • Provide regular constructive feedback on performance/development and address poor/mediocreperformance in a timely manner.
  • Recognize high performers to maintain motivation and retain key talent.
  • Regularly communicate on company news and team progress against business plan.

    Academic and Professional Qualifications:

    • BA or BS Degree and/or relevant business experience.
    • IT Certifications preferred


      • 3-5 years Health Information Technology industry experience preferred
      • Up to 2 years experience in information technology management preferred
      • Desktop experience from a healthcare or MSP environment required
      • Excellent client-facing skills with the ability to thrive in a highly critical, fast-paced environment
      • Strong collaboration, critical thinking and analytics skills required

        Travel Requirements:

        • May require local travel
        • May require other travel for business needs

          Working Arrangements:

          • Will require on-call after-hours support
          • Work is performed in a standard office environment with minimal exposure to health or safety hazards

Keywords: Alterahealth, Whittier , Associate Desktop Support Manager, Executive , Whittier, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Whittier RSS job feeds