MS Sr Manager Managed Services

Company: Altera Digital Health
Location: Whittier
Posted on: May 19, 2023

Job Description:

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise---, Paragon -, Altera TouchWorks -, Altera Opal, STAR---, HealthQuest--- and dbMotion--- solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The primary purpose of the Manager, Clinical Systems & Integration role is the operational management of an applications team to support our client, PIH Health in Whittier, CA. The Manager will be responsible for strategic planning & execution, project based activities and managed services functions.

---Participation in effective and efficient IT services which meet the needs of client hospital.
---Assists in account profitability which meet revenue and margin requirements set at the corporate level
---Effective management of the client relationship and resolution of client issues.
---Continuous risk identification and appropriate escalation.
---Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.
---Understands application and technical functionality and capabilities to effectively provide solutions for business requirements.
---Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
---Provides strategic guidance for planning projects and operational support for health system initiatives.
---Ensure team adherence to all team, account, and client policies and procedures.
---Support needs across a complex healthcare setting.
---Identify and recruit internal/external talents to ensure effective mix of competencies.
---Induct new joiners in order to quickly maximize performance.
---Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
---Allocate work load to fully utilize every employee's talent.
---Implement development plans and coach for individuals to reach their maximum talent.
---Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
---Recognize high performers to maintain motivation and retain key talent.
---Regularly communicate on company news and team progress against business plan.
---Create team spirit.

Academic and Professional Qualifications:
---BA or BS Degree, and/or relevant business experience

Experience:
---5-7 years Health IT industry experience preferred
---2-5 years experience in information technology management preferred
---Clinical application and integration exp preferred
---Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment

Travel Requirements:
---May require local travel
---May require other travel for business needs

Working Arrangements:
---May require after hours on call support
---Work is performed in a standard office environment with minimal exposure to health or safety hazards

Keywords: Altera Digital Health, Whittier , MS Sr Manager Managed Services, Executive , Whittier, California