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Restaurant Manager

Company: Super Mex Restaurants
Location: Whittier
Posted on: June 24, 2022

Job Description:

Responsibilities

  • Meet or exceed company standards with customer service, food quality, cleanliness, safety, and compliance
    • Manage all staff to ensure standards, policies, and procedures are being accomplished every shift
    • Monitor BOH and FOH team member's performance, ensuring tasks are performed efficiently and accurately. Direct, correct and assist team members as needed
    • Manage the daily employee schedule ensuring employees arrive on time, call-outs are covered, shift changes are approved, meal and rest breaks are taken on time, etc.
    • Train, coach and mentor new and existing staff
    • Interact with customers in a professional manner, keep customers satisfied and resolve complaints efficiently
    • Be visible during lunch and dinner hours in the dining room, bar, takeout and kitchen and regularly visit tables and check on guests
    • Be proactive in preventing issues with customer service, food quality, safety and compliance
    • Document any issues that arise during the shift in the manager log and employee files. If urgent, report to upper management immediately
    • Complete manager office duties and financial tasks accurately
    • Ensure proper approval for employee and customer discounts
    • Always demonstrates a positive attitude towards customers, the company, team members, and management
    • Participate in recruitment and dismissal process
    • Conduct employee evaluation performance reviews
    • Demonstrate excellent written and verbal communication skills
    • Conduct payroll activities in an accurate, timely manner.
    • Forecast, prepare, and post shift schedules
    • Maintain food quality standards. Oversee all phases of food procurement, production and service, including, inventory and ordering, storage and rotation, food preparation, recipe adherence, plate presentation, and service and production time standards
    • Set performance expectations and monitor training process to ensure quality of training
    • Ensure guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships, with preferred Guests
    • Ensure complete and timely execution of Super Mex programs such as inspections, safety training, employee promotion packet, etc.
    • Attention to detail; follow directions, ensure office paperwork is completely filled out and with accurate information.Requirements
      • Must be able to work independently and make good judgement calls that will directly affect the company in a positive manner.
      • Must display a positive attitude towards the company, management and staff members at all times, especially around other management, staff members and customers.
      • Must be available to answer phone calls, messages, emails and cover manager shifts on nights, weekends, days off and on short notice.
        • Must display a positive attitude towards the company, management and staff members at all times, especially around other management, staff members and customers.
          • Must be willing and able to work a varying assigned schedule which includes night and weekends.
            • Ability to stand/walk and work on your feet for prolonged periods.
              • Ability to lift 40+ pounds.
                • Must be very organized, trustworthy, communicate effectively, solve problems as they arise, and be able to work efficiently and productively without supervision.
                  • Ability to meet or exceed performance objectives and standards set by the company.
                    • Proficient in Microsoft Word, Excel, Outlook, Internet and basic computer skills.
                      • This is an except position not subject to overtime pay.

Keywords: Super Mex Restaurants, Whittier , Restaurant Manager, Executive , Whittier, California

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