Mortuary Office Specialist

Company: Service Corporation International
Location: Whittier
Posted on: May 15, 2022

Job Description:

We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new "Candidate Home" in Workday. All current associates must apply through "My Career" on your Workday homepage. For additional information, please click on the highlighted FAQ link. Mortuary Office Specialist - SCI Jobs Join Our Talent Community - Funeral Director Interest Do you have a Funeral Director License SCI Shared Resources, LLC Mortuary Office Specialist Whittier , California Apply Now All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Take First Calls, insure decedents are picked up, and ensure all Death Certificates are completed in accordance with state, federal, and Company rules and regulations.JOB RESPONSIBILITIESMust be able to perform the essential functions of the job with or without reasonable accommodations.Take First Calls and take action to obtain doctor information, embalming permission, and removal permission.Provide proactive and timely service for all internal and external customers.Create checks for health department fees and outside mortuary fees (task will change when IT enhancements are implemented).Proof death certificates prior to filing to ensure accuracy.Mail out certified copies of death certificates (task will change when IT enhancements are implemented).Comply with state and federal laws, and with established Company rules and regulations by ensuring that documentation to support the disposition of remains are complete, accurate, and filed.Stay updated on changes from Coroners' Offices, state and county health departments, and the death care industry.Work according to safety standards set by the Company, and by state and federal agencies. Report unsafe conditions to management.Participate in training and skill development opportunities to improve competency and customer service.Report to work on time, work occasional overtime, and maintain standard attendance; must work rotating schedule including weekends, holidays, and hours range from 8:00 a.m. to 9:00 p.m.Experience and Education:Minimum of 3 years experience in a business environment (knowledge of Mortuary and/or Cemetery preferred)High School Diploma, or GEDSpecial SkillsOperate Electronic Death Registration System (EDRS)MS Office SoftwareCA Driver's LicenseKeyboard at 40 wpmWork seated at a workstation, or standing while filing, in a carpeted, air-conditioned office where the noise volume from coworkers is moderate. Customer service demands and performance failures carry a significant emotional weight. Daily output deadlines must be met, and work must be completed before leaving for the day. Diplomacy, negotiation, and patience are required to work with Medical Doctors and Health Departments. Workloads are highest during the winter holiday season.Physical RequirementsIncumbent must sit at a computer workstation for prolonged periods of time, stand while filing, lift weight of up to 25lbs., drive a Company vehicle, and walk in outside weather from one area to another.Equipment / Machines OperatedElectronic Death Registration System (EDRS)MS Office softwareOperate Konica-Minolta Copy Machine, HP Laser Jet Printers, IBM Wheelwriter Typewriters, Toshiba e-Studio 170F Fax Machine and Toshiba Dp85F Fax Machine

Keywords: Service Corporation International, Whittier , Mortuary Office Specialist, Administration, Clerical , Whittier, California